What should I do if I received the wrong item?

If a customer receives the wrong item from Ellajean.com, it is important to address the situation promptly. First, the customer should carefully examine the packaging and included items to ensure that no mistakes were made in their order. It might be helpful to compare the received item with the order confirmation or receipt. Next, the customer should look for specific return or exchange instructions on the official website. Ellajean.com typically provides detailed information on how to return items that are incorrect or unsatisfactory. This information might include guidelines on packaging, shipping, and any necessary forms that should accompany the return. Additionally, there may be a contact page available on the website with customer service information. If there are further concerns or questions, the customer can refer to that section to obtain assistance. It is always advisable to address such issues as soon as possible to ensure a smooth resolution.