What should I do if my luggage is lost or delayed?

If a passenger's luggage is lost or delayed while traveling with Egypt Air, there are several steps that the passenger can take to resolve the issue. Firstly, it is essential to report the problem as soon as possible. This should be done at the airport, ideally at the baggage claim area or the airline's customer service desk. Passengers should fill out a Property Irregularity Report (PIR), which is crucial for tracking the luggage and initiating the recovery process. It is advisable for passengers to provide as much detail as possible about the missing luggage, including a description of the bag and any distinctive features. This information can assist the airline in identifying the luggage quickly. Passengers should also ensure that they receive a copy of the PIR, as this document will be important for any follow-up communications. After reporting the issue, passengers should inquire about the expected time frame for the resolution of their luggage situation. Egypt Air typically updates passengers regarding their luggage status, so it is a good idea to keep the contact information provided in the report. In case of delayed luggage, passengers may be eligible for compensation based on the airline's policy, which can include reimbursement for essentials such as clothing and toiletries until the luggage is returned. For further guidance or specific policies related to lost or delayed luggage, it may be beneficial to visit the official Egypt Air website, where updated information can often be found regarding passenger rights and assistance with baggage issues.