What steps should I take if I experience connectivity issues?

Asked 3 months ago
Experiencing connectivity issues can be frustrating, but there are several steps you can take to try to resolve the problem. First, it is advisable to check your modem and router. Ensure that they are powered on and that all the indicator lights appear as they should. If any lights are off or blinking in an unusual manner, you may need to restart these devices. Next, you should verify your connections. Make sure all cables are securely plugged in and that there are no visible signs of damage to the cords. If you are using wireless internet, ensure that your device is connected to the correct network and that you are within the effective range of the router. If you have completed these checks and the issue persists, reboot your device to see if that resolves the problem. As an additional step, you may want to run a speed test to determine if the internet is functioning, albeit slowly. If none of these solutions work, you may want to check for any service outages in your area or look on the current web page for additional support information. It is always advisable to stay informed about any announcements or updates from the service provider.
Adam Goldkamp is the editor / author responsible for this content.
Answered Sep 14, 2025

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