What is the policy on defective merchandise?

ESPNShop.com has a policy in place for handling defective merchandise, which is designed to ensure customer satisfaction. In the event that a customer receives an item that is defective, ESPN Shop typically encourages them to initiate a return or exchange process. This generally involves reaching out to customer service within a specified time frame after receiving the item. The policy may specify that the customer must provide details about the defect, and in some cases, photographs may be required to substantiate the claim. Customers should ensure that they retain the original packaging and any tags or labels that came with the merchandise, as these may be necessary for the return process. Once the return is authorized, customers are often instructed on how to send the item back, and depending on the circumstances, they may be eligible for a replacement or a refund. It is always advisable for customers to review specific return and exchange policies on the website for the most accurate and relevant information. This can usually be found on the current web page under sections related to returns, exchanges, or customer service.