What should I do if I encounter an issue with my ESET product?

Asked 5 months ago
If you encounter an issue with your ESET product, there are several steps you can take to troubleshoot and potentially resolve the problem. First, it is advisable to check the ESET knowledge base available on their website. This resource offers a wide range of articles and guides that can help you identify and fix common issues. You may also want to ensure that your ESET product is up to date. Keeping the software updated is crucial, as updates can contain important fixes and improvements that may resolve the problem you are experiencing. You can typically check for updates directly within the ESET product interface. If the issue persists after performing these initial checks, consider running a diagnostic scan using the built-in tools provided by ESET. These tools may help identify any underlying issues affecting the performance of your product. Furthermore, if you are encountering a specific error message, researching that error in the knowledge base can provide targeted solutions. In some cases, reaching out to community forums or user discussion boards may be beneficial. Other users may have experienced similar issues and can offer insights or workarounds that worked for them. If none of these steps resolve your issue, you may want to explore additional support options. The ESET website provides various resources, including contact information. It is always a good idea to look there for assistance tailored to your specific situation. Remember to provide clear information about your issue to facilitate a quicker resolution.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 10, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call ESET, Inc.?

If you need to call ESET, Inc. customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call ESET, Inc.

ESET, Inc.

Find a list of many popular ESET, Inc. questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call ESET, Inc.ESET, Inc. Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!