What should I do if I lost my E-ZPass transponder?

Asked 6 months ago
If an individual loses their E-ZPass transponder, there are a few steps they should follow in order to resolve the situation. Firstly, it is important to check the recent transactions on their E-ZPass account to verify that there have been no unauthorized usages since the loss of the transponder. Once confirmed, the next step involves reporting the lost transponder to the appropriate E-ZPass customer service to deactivate it. This is crucial to prevent any potential fraudulent charges. The individual should then arrange to acquire a replacement transponder. Typically, there may be a fee associated with obtaining a new device. Depending on the policies in place, it can usually be done online or by visiting an authorized location. It is advisable for individuals to update their account information to ensure that the new transponder is linked properly. Throughout this process, individuals might find it helpful to visit the official E-ZPass website to look for specific instructions on lost transponder procedures and details regarding fees and replacements. The website typically has relevant contact information and resources to assist in navigating these steps effectively. Taking prompt action will help ensure the continuity of toll payment services without interruptions.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jun 17, 2025

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