How can I dispute a toll charge on my E-ZPass New Jersey account?

Disputing a toll charge on an E-ZPass New Jersey account is a straightforward process, but it is important to follow the proper steps to ensure that the dispute is handled correctly. First, customers should gather all relevant information regarding the disputed charge, including the date and time of the transaction, the toll plaza or location, and any pertinent details about the vehicle involved. This information will be crucial in supporting the case for the dispute. The next step involves logging into the customer's E-ZPass New Jersey account online. Once logged in, customers should look for the transaction history section where they can view all recent toll charges. It is common to find an option to dispute a charge directly from this section. If this option is available, customers will typically be prompted to fill out a form explaining the reason for the dispute and providing the details they gathered earlier. If the dispute option is not readily available online or if customers prefer to communicate directly, they may need to look for contact information on the E-ZPass New Jersey web page to inquire about the dispute process. It is recommended to provide all necessary documentation, such as photographs of bills or tickets, if applicable, to further substantiate the dispute. E-ZPass New Jersey aims to process disputes efficiently, and customers should expect to receive a response regarding the outcome. Following these steps can help ensure the dispute is resolved in a timely manner.