What is the policy for back-ordered items?

Asked 5 months ago
The policy regarding back-ordered items at Drugstore.com typically outlines the process and expectations for customers when a product is out of stock temporarily. When an item is back-ordered, it means that the item is not currently available for immediate shipment but is expected to be restocked soon. In most cases, Drugstore.com will provide an estimated shipping timeframe for back-ordered items during the checkout process or in the order confirmation email. It is important for customers to be aware that they may have the option to either wait for the back-ordered item to become available or cancel their order if the wait is longer than they prefer. If a back-order is likely to affect the entire order, Drugstore.com may split the order into separate shipments, sending available items immediately while holding the back-ordered items until they are in stock. Customers should regularly check their email for updates regarding their order status, as Drugstore.com typically sends notifications about any changes. For the most accurate and specific information pertaining to a personal order or recent changes to policies, it is advisable to check the current web page of Drugstore.com for the latest updates and details.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jun 29, 2025

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