What should I do if my order arrives damaged?

If your order from DotGears arrives damaged, it is important to take the necessary steps to resolve the issue. First, it is advisable to carefully examine the package and the items inside. If you notice any visible signs of damage to the exterior of the package, it is wise to take photographs immediately. Capture images of the damaged products as well, as this documentation may be necessary for any claims or communications. Next, the next step is to refer to the return or exchange policy outlined on the DotGears website. Generally, the policy provides specific instructions on how to report damaged items. Most companies, including DotGears, have a protocol in place for handling such situations. You may be required to submit the photographs you took, along with a description of the damage to facilitate the assessment process. Additionally, you may find detailed information related to refunds or exchanges on their current web page. If a replacement or refund is approved, DotGears will typically provide the next steps for returning the damaged product. It is also beneficial to keep all original packaging materials in case they are needed for the return shipment. Following these guidelines should help ensure that your concern is addressed promptly and efficiently.