What is your policy on defective merchandise?

Dooney.com has a clear policy regarding defective merchandise to ensure customer satisfaction. If a customer receives a product that is defective or damaged, they are entitled to seek a resolution. The first step is typically to check the specific terms and conditions that are available on the Dooney.com website, as policies may vary based on the type of product and the situation. Generally, customers are encouraged to report any defects within a designated time frame from the date of purchase. This usually involves providing proof of purchase, such as a receipt, along with detailed information about the defect. Depending on the circumstances, Dooney.com may offer options for replacement or repair of the defective item. For returns or exchanges, the merchandise usually needs to be in its original condition, including all tags and packaging. Customers should also be aware that shipping costs for returns may or may not be covered, depending on the specific details of the situation. To find the most accurate and current information on the policy for defective merchandise, it is advisable to consult the website directly, where detailed contact information and further instructions may be available.