What is the policy for returns on pet food?

Asked 5 months ago
Dog.com has a specific policy regarding the return of pet food products, which is essential for customers to understand, especially considering the nature of consumable items. Generally, due to health and safety regulations, returns on pet food may be limited. It is common for retailers to restrict returns on items such as pet food to ensure that the products remain safe for consumption and to maintain quality standards. If a customer receives a product that is damaged, expired, or incorrect, they may be able to return it or exchange it, depending on the circumstances. Most retailers, including Dog.com, tend to recommend checking the product packaging upon receipt for quality and freshness. For non-consumable items, such as toys or accessories, the return process often entails following specific guidelines regarding the timeframe for returns and the condition of the items. Customers are encouraged to read the return policy section on the Dog.com website, where they will find detailed information regarding the returns process, including eligibility for returns, potential fees, and the required steps to initiate a return. This information will be helpful for anyone needing clarification on returning pet food or any other products purchased.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 14, 2025

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