What should I do if I receive an incorrect item?

If you receive an incorrect item from DiscoveryStore.com, there are a few steps you can take to resolve the situation. First, it is advisable to check the order confirmation email or the packing slip that accompanied your order. This can help verify what you were supposed to receive compared to what you actually received. Next, it is generally recommended to look for information regarding returns and exchanges on the website. Most online retailers, including DiscoveryStore.com, have a designated section that outlines their return policy, which often includes procedures for handling incorrect items. Typically, customers are required to initiate the return process within a certain timeframe. In addition, you may find instructions on how to return the incorrect item and obtain a replacement or receive a refund. Keep in mind to retain any packaging and shipping materials until the issue is resolved. While reaching out for assistance is not encouraged here, the website may provide contact information should you need further help. This process generally helps ensure that you receive the correct items swiftly and efficiently.