How Do I Make a Payment Arrangement with DirecTV?
In a nutshell: If you're unable to pay your DirecTV bill on time, you might qualify for a payment arrangement to give you extra time. To request this, visit the DirecTV website, locate the menu, and access the "Support" section. Use the search bar to find "payment arrangement" and click the relevant link
Introduction
Realizing you can't pay your DirecTV bill by its due date can be stressful. However, you may be eligible for a payment arrangement, which gives you a little more time to gather the funds. The following is information about how you can request a payment extension from DirecTV.
What You'll Need
Reason why you need a payment extension
Visit the DirecTV Website
Go to the DirecTV website.
Locate the DirecTV Menu
Find the DirecTV menu. It's represented by three horizontal black lines in the upper-left corner of the website.
Open the DirecTV Menu
Click on the three horizontal black lines in the upper-left corner of the website to expand the DirecTV menu.
Locate the "Support" Line
Browse the menu until you spot the line that says "Support." Click on it when you find it. Doing so will take you to a page that says "Welcome to Support!" at the top with "Need help? We're here for you." underneath it.
Find the Search Bar
Locate the horizontal search bar. It's underneath the line that says "How can we help you today?" The search bar says "Search DirecTV Support."
Click on the Search Bar
Click on the horizontal search bar until a blinking cursor appears.
Type Your Search Phrase
Type "payment arrangement" and click the return button on your phone's keyboard.
Search for the Relevant Link
Look for the link that says "Make a payment arrangement." It should be the first option that appears in the search results.
Go to the Payment Arrangement Page
Click on the "Make a payment arrangement" link. Doing so will take you to a page that says "Make a payment arrangement" at the top in black lettering.
Read the DirecTV Payment Arrangement Details
Read through the page to learn about how to make a DirecTV payment arrangement. Please note that there's no guarantee of eligibility.
Try the Recommended Steps
Try the recommendations to set up a payment arrangement with DirecTV. If you're unable to make the arrangement or have questions, please move on to the next step.
Contact DirecTV Customer Support
If you couldn't set up the payment arrangement, it's a good idea to contact DirecTV customer support. They can provide you with information about your eligibility and more details about setting up the arrangement. Be sure to take notes about the call, including the name of the representative you spoke to, the time and date of the call, the amount of your payment, and the date of your payment arrangement.
Conclusion
Once you realize you won't be able to pay by your due date, contact DirecTV as soon as possible. It can help you avoid disruption to your service. Reach out before your scheduled due date to learn more about your eligibility.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for DirecTV Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Make a Payment Arrangement with DirecTV? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
DirecTV
Paying Too Much for Your Plan?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies