How Do I Change Primary Contact for My DirecTV Account?

Introduction

If you are getting too busy to keep managing your family's DirecTV account, you might be interested in transferring the primary contact information for the account to a new primary account holder. You will need to do so if the original account holder passed away or became incapacitated. You will also need to if the DirecTV account belongs to a business that you have sold to a new owner. The process can get a little involved, but it is pretty straightforward.

What You'll Need

You will need to have to have the following information near to hand when you transfer account ownership:A photo of your government-issued IDA photo of the new primary account holder's government-issued IDThe account numberThe answers to any security questions you may haveThe new primary account holder's personal informationThe new primary account holder's contact informationA copy of the owner's death certificate if the account if being transferred because of death.A copy of power of attorney or conservatorship if the account is being transferred because of incapacityMake sure that the new primary account holder does not have an outstanding balance owned to DirecTV before you start the transfer process. DirecTV will not allow the transfer until that balance is paid in full.

Go to the DirecTV home page and click the Sign In link in the upper right corner.

DirecTV home page

Sign in to your DirecTV account.

Copy your account number and anything else that you might need in the future.

Call a DirecTV customer service representative and tell them that you want to transfer account ownership to a new primary account holder.

DirecTV customer service

Follow the representative's instructions to finish transferring the account.

The customer service representative will have forms that need to be filled out. There is a different form for a business account transfer of ownership and a transfer done because of death or incapacity of the original account holder, for example. Some of these, you may be able to get and submit online. Some you may need to have notarized before you send them in.

The customer service representative may also need to speak to the new primary account holder, so have the ready to talk to customer service themselves.

Conclusion

The process to change account ownership may take days or even longer to complete. If you have any questions during the process, or if something goes wrong, call a DirecTV customer service representative for help. The customer service center is open from 8:00 am to 12:00 am Eastern Standard Time, seven days a week. However, it may be best to call during ordinary business hours, as the customer service representative might need to get people from other departments involved.