What is your policy on return of custom items?

Asked 2 months ago
Designerknobsandpulls.com has specific policies regarding returns, particularly for custom items. Generally, custom items are made to order and personalized according to the customer’s specifications. As such, many retailers, including Designerknobsandpulls.com, typically do not allow returns or exchanges on these items unless there is a manufacturing defect or an error on the retailer’s part. It is essential for customers to carefully review their selections before finalizing their orders to ensure that they meet their expectations. When it comes to standard items, returns are generally more straightforward. Customers often have a set period to initiate returns, provided the items are unused and in their original packaging. Designerknobsandpulls.com usually emphasizes the importance of checking the specific return policy outlined on their website to ensure compliance with their terms. For those considering a purchase of custom items, it is wise to reach out to Designerknobsandpulls.com directly to clarify any questions regarding customization options, production timelines, and the implications of a return for custom orders. The website may also provide additional guidelines to assist customers in making informed decisions prior to their purchases. For further details, I recommend looking at the website directly for the most accurate and up-to-date information regarding their return policies for both custom and standard items.
Adam Goldkamp is the editor / author responsible for this content.
Answered Oct 3, 2025

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