What should I do if I received the wrong item?

If you received the wrong item from Decorativecents.com, it is important to take steps to resolve the situation efficiently. Firstly, check the packing slip or confirmation email for any details regarding your order. This will help ensure that you identify the discrepancy accurately. Next, document the issue by taking clear photographs of the item you received as well as the packaging. This can be useful for any potential communications regarding your order. While it is recommended to refer to the policies outlined on the Decorativecents.com website regarding returns and exchanges, most companies offer a solution for incorrect shipments. Typically, you may need to initiate a return or exchange process, which often involves filling out a form or providing specific information about your order. Finally, it may be beneficial to explore the customer service or support section of the website for additional guidance. You can usually find contact options and additional instructions there. Resolving such matters generally has a smooth process, so remain patient as you work towards a suitable resolution.