Can I return items purchased online to a physical store?

Asked 6 months ago
Yes, items purchased online from Debenhams can typically be returned to a physical store. This offers a convenient option for customers who prefer to avoid shipping items back. However, it is important to note that the specific return policy may vary, so it is advisable to check the terms and conditions listed on the current website. When returning an item to a physical store, customers usually need to bring the order confirmation, along with the item in its original condition and packaging. It is also recommended to keep proof of purchase. If items have been reduced in price, the refund may be processed at the price paid during the online transaction. For the most accurate and up-to-date information regarding returns, including any specific requirements or exceptions, visiting debenhams.com is a good idea. This way, customers can ensure they are following the current return procedures and guidelines.
Christian Allen is the editor / author responsible for this content.
Answered Jun 15, 2025

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