What if the part I received is damaged or defective?

If a customer receives a damaged or defective part from Dealerdirectparts.com, it is important to understand the proper steps to take to resolve the issue. First, customers should carefully examine the part upon receipt and document any visible damage, including taking photographs, if possible. This documentation can be very useful when addressing the concern. Next, it is advisable to review the return policy outlined on the Dealerdirectparts.com website, as it contains specific guidelines regarding returns, exchanges, and defective items. Generally, companies like Dealerdirectparts.com offer a period during which customers can report issues with the parts they receive. During this timeframe, customers typically have the option to initiate a return or request an exchange for a new part. Customers should also consider reaching out to the customer service department for guidance and assistance. While it is not recommended to contact Dealerdirectparts.com directly in this response, the relevant contact information can usually be found on the website's current page. By following these steps and utilizing the resources available, customers can address any concerns regarding damaged or defective parts effectively.