What is the process for disputing a billing error?

The process for disputing a billing error with Dayton Power & Light Company typically begins with the customer reviewing their bill thoroughly to identify any discrepancies. Once the error has been noted, it is advisable for the customer to gather any relevant documentation or records that support their claim, such as previous bills, payment receipts, or any correspondence with the company. After organizing the necessary information, the next step would involve reaching out to Dayton Power & Light to formally dispute the charge. This can often be accomplished through a designated customer service channel available on their official website. It is essential for customers to clearly articulate the reason for the dispute, mentioning specific details such as the bill date, amount in question, and the nature of the discrepancy. In many cases, Dayton Power & Light aims to resolve billing disputes promptly. They may require some time to investigate and respond to the inquiry. During this period, it is generally advised that customers continue to pay any undisputed portions of the bill to avoid late fees or service interruptions. For the most up-to-date contact information or specific procedures, customers can refer to the current web page of Dayton Power & Light Company.