What should I do if I receive a faulty DanFoss product?

If a customer receives a faulty DanFoss product, the best course of action is to first consult the documentation that came with the product or to visit the relevant section of the DanFoss website. This may contain specific instructions on how to handle defective items, including warranty information and procedures for returns or exchanges. Most DanFoss products come with a standard warranty, and understanding the terms of that warranty is crucial. Customers should check if the product is still under warranty and what conditions apply. In many cases, customers will need to gather relevant information such as the product model number, purchase date, and a detailed description of the issue encountered. It is also advisable to take photographs of the fault if possible, as this may be helpful for any future claims. For assistance, the customer can typically look for contact information on the DanFoss website to find a local representative or authorized service center. This ensures that the issue is addressed promptly and efficiently. Following these steps will help to facilitate the resolution process regarding a faulty DanFoss product.