Can I modify or cancel my shipment after it has been sent?
Asked 2 years ago
Once a shipment has been sent using DHL Express, it is generally more complex to modify or cancel it. The ability to make changes mainly depends on the specific circumstances of the shipment and the stage it is in during transit. If the shipment has already left the origin facility, modifications may be limited.
DHL offers some options for redirecting a shipment to a different address or holding it at a DHL location for pickup; however, this is typically subject to certain conditions and may involve an additional fee. In case of cancellations, repackaging, or refunds, these might not be possible if the shipment has already been processed or started its transit.
For the most accurate and up-to-date information regarding modifying or canceling a shipment, it can be helpful to look on the current DHL webpage dedicated to shipment modification and support. This area often provides clear guidance and any necessary contact information for assistance if needed. Ultimately, understanding the specifics of the shipment in question can help in determining the available options.
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