How Do I Move My Cox Communications Service to a New Address?

Introduction

Are you moving to another location? You can also move your Cox services to your new address. And while waiting for service activation, you can still stay connected using Cox hotspots. And don't worry, you may also likely pay the same deal for your services or with minimal price change, depending on your location. If you're eligible, you will also be able to upgrade or downgrade your service. Planning to move your Cox service? Read this helpful article for a step-by-step guide.

Sign In to Your Account

Log in to your account with your username and password.

If you don't remember either the username or password, or have any trouble signing in, click Forgot Password or Need Help Signing In and follow the on-screen instructions to log in to your account successfully.

Once logged in, you should be able to see your My Account menu.

Tap Move My Service

You can find this under the Account header. Click "Move My Service" to start the process. If you're using the Cox app, go to the Billing tab and tap Move My Service.

Enter Your New Address and Check Its Availability

The next step is to check whether Cox is available at your new address. To do this, you must enter your complete address on this page. Complete the form and tap Check Availability to determine if it's possible to transfer your Cox service to your new address.

Tap Continue to Review Plan

You will see this message if Cox is available at your new location. If you want to move forward with the move request, click Continue to Review Plan to see how you'd like to transfer your Cox service.

If the service isn't available in your new area, you will know. You will also be given the option to find a provider in your area or disconnect your service. Customers with further questions can contact the customer service number provided on the page.

You may also see a message that says Cox may be able to provide service in your new area, but you will have to contact them to confirm availability. Just use the phone number given and contact Cox as soon as possible to see how to move forward with your move request.

Note: If you haven't registered your Cox account yet, do it today and use the Log in page and tap Sign Up. Look up your Cox account using your account number, phone number, and email address. Just verify the details and follow the on-screen instructions to register your account with Cox. Once registered, you will be asked to create a username and password. Consider using multifactor authentication as an additional account verification and to keep your account secure. After creating an account, you should be able to transact services online, including moving your service to your new address.

Conclusion

After processing the transfer of service, Cox will assist in ensuring you have all the right info and equipment. You can install the service on your own or ask a technician to do it for you. Just make sure to bring all existing equipment to your new home, including the cables, wires, modems, and boxes. Don't worry, you won't be charged unless the service is already installed and connected at your new address. Do you have any questions about moving your Cox service to your new address? Contact Customer Support today.