How Do I Make a Payment Arrangement with Cox Communications?
In a nutshell: If you're unable to pay your Cox Communications bill by the due date, notify the company promptly to explore payment arrangement options. To request an extension, visit the Cox website and access the menu to locate the "Support" and "Billing & Payment" sections. Follow the prompts to find "Billing Assistance
Introduction
If you have one or more services with Cox Communications and are unable to pay your bill by the due date, it's important to notify the company. You may be eligible for a payment arrangement. Continue reading for instructions on requesting extra time to pay your bill.
What You'll Need
Reason why you need an extensionThe date you can pay and the amount
Go to the Cox Communications Website
Visit the Cox Communications website.
Locate the Cox Menu
Find the Cox menu. It's in the upper-left corner of the homepage, represented by three blue horizontal lines.
Open the Cox Menu
Click on the three blue horizontal lines in the upper-left corner of the Cox website. It will expand the Cox menu.
Find the Cox "Support" Line
Browse the Cox menu until you find the "Support" line. It should be the fourth option down.
Open the Sub "Support" Menu
Click on the right-pointing arrow to the right of "Support." Doing so will open a sub-menu.
Find the "Support" Line in the Sub Menu
Look for the line that says "Support." When you find it, click on the right-pointing arrow.
Locate the "Get Support" Line
Find the line that says "Get Support." It should be the first option. Click on it when you find it.
Locate the Drop-Down Menu
Find the drop-down menu. It says "Support" with a gear icon to its left and a down-pointing arrow to its right. Click on the arrow to expand the menu.
Search for the "Billing & Payment" Line
Browse the menu to find the "Billing & Payment" line. Click on it when you see it. It will open a sub-menu.
Locate "Billing Assistance"
Search the menu until you find the line that says "Billing assistance." When you see it, click on it. This will take you to a page that says "Billing assistance support articles" at the top.
Locate the Relevant Topic
Scroll down on the page until you find the link that says "Extending Your Payment Date Online" with "Learn how to extend your payment date in the Cox app and Cox.com" underneath it.
Click on the "Extending Your Payment Date Online" Link
Click on "Extending Your Payment Date Online." This will take you to a page that says "Extending Your Payment Date Online" at the top in black lettering.
Read the Page
Read the information on the "Extending Your Payment Date Online" page.
Try the Instructions
Try the instructions on the page to extend your Cox payment date. If you need assistance or have questions, please move on to the next step.
Contact Cox Customer Support
If you were unable to extend your Cox due date, it's a good idea to contact Cox customer support for assistance. They can inform you of your eligibility and provide you with information on how to submit the request.
Conclusion
Make sure to contact Cox Communications as soon as you know you won't be able to make your regular due date. However, it's important to reach out before (not on or after) your due date to avoid service disruption.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Cox Communications Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Make a Payment Arrangement with Cox Communications? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Cox Communications
Paying Too Much for Your Plan?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers