How Do I Downgrade My Cox Communications Package?

Introduction

Cox offers a wide range of services, including high-speed internet up to 1 Gig, diverse cable TV packages, and business solutions. One of the benefits of choosing Cox is the flexibility to easily upgrade or downgrade your services as needed. Simply contact Cox Communications to make changes. Additionally, you can also pause or cancel your service with ease. Planning to make changes to your plan? Check out our helpful guide for more information.

Chat With Cox

To start the downgrade process, visit Cox Communications' official website and click the Chat button at the bottom right corner of the page. You'll be connected with a virtual assistant who can guide you through the steps. After chatting with the assistant, you'll receive a phone number to call to request the downgrade. Simply follow the phone prompts to complete the downgrade process. If you want to downgrade an internet service and add a TV service, you can also do this via chat.

Call Cox Directly

To get in touch with Cox Communications, visit their Contact Us page at this link, which lists various ways to get in touch with Cox. Call the number and ensure you have your account information with you. They will need it to verify your identity, ensuring you're the account holder. You can then request a downgrade or see available options in your area.

Find a Cox Store

You can also visit a Cox retail store near you to downgrade your service. Keep in mind that downgrades are limited to within the same service category – for example, switching from one TV package to another or downgrading your internet tier.

Use this link to find a retail store near you. Be sure to bring a valid ID with you when you visit. Simply enter your address in the box or browse the directory to see a list of Cox stores across the United States.

If you downgrade a service, Cox will ask you to promptly return equipment in good condition. You have 15 days from notification to return the equipment. You should return it in person at a local Cox office or at the nearest retail center. Please ensure the equipment is in good working condition; otherwise, you may incur additional fees for damaged equipment.

For equipment that's professionally installed on the roof, you need to contact Cox directly for professional removal and return of the equipment. For advanced Cox video services equipment, it must be returned within 30 days.

Conclusion

Cox also offers SMS Text Support for their customers. Just send a text to 36009 and follow the prompts. Before downgrading your service, you may want to consider Cox's seasonal pause option, which might be ideal if you're traveling. This way, you can save money without paying reconnection fees. You will be able to pause your service for a minimum of 30 days and a maximum of 9 months (consecutive months). Still have questions about downgrading your service? Get in touch with Customer Support today.