What should I do if my bill seems incorrect?

If a customer believes that their Consolidated Edison bill appears to be incorrect, it is important to take a few steps to understand and potentially resolve the issue. First, the customer should carefully review the bill for any discrepancies, such as unusual charges, billing periods, or usage patterns. Often, fluctuations in energy consumption can be attributed to seasonal variations or changes in household activity. Next, customers can compare their bill with previous statements to identify any significant changes. It may also be helpful to verify that the energy meter has not been misread, which can contribute to inaccurate billing. Customers may also want to check for any applicable discounts or adjustments that might be reflected on their bill. If the issue remains unresolved after reviewing these details, customers should consider visiting the Consolidated Edison website for further guidance on billing inquiries. The website may provide specific information on disputing a bill or adjusting the account, as well as contact options if more personalized assistance is needed.