Where Do I Return My Comcast Equipment To?

Introduction

Returning your Comcast (Xfinity) equipment is an important step when canceling service, upgrading devices, or relocating. Failing to return leased items such as routers, modems, TV boxes, or remotes can lead to non-return fees on your account. Fortunately, Comcast offers multiple return options that make the process quick and convenient. This guide outlines where and how to return your Xfinity equipment properly, what to bring with you, and how to ensure your account gets credited. Whether you return by mail, in person, or through a drop-off service, following the correct process ensures a smooth and charge-free return experience.

Locate an Official Xfinity Store or Return Partner

One of the easiest and most secure ways to return your equipment is by visiting a nearby Xfinity Store. Go to www.xfinity.com/stores and use the store locator to find a location near you. These stores accept returns, assist with equipment checks, and provide receipts on the spot. If there’s no Xfinity Store nearby, Comcast also partners with UPS and The UPS Store locations across the U.S. You can drop off your equipment at these locations without needing a prepaid shipping label. The staff will box and ship the items for you at no extra cost and provide a tracking receipt.

Prepare the Equipment Before Returning

Before heading to a store or shipping location, gather all Comcast-owned devices you’ve been using. This usually includes modems, routers, Xfinity Flex boxes, DVRs, remotes, and power cords. Be sure to unplug each device carefully, remove any personal items or batteries, and keep the parts together. If you're returning more than one item, try to bring them all at once to avoid confusion and extra trips. Double-check your account online to see which equipment is still listed as leased—this helps you confirm what needs to be returned and prevents future disputes.

Return by Mail (If Preferred)

If you can't get to a store, you can return the equipment by mail. Log in to your Xfinity account, go to the “Devices” or “Equipment” section, and select the option to return. You’ll be guided through the steps and given access to a printable prepaid shipping label. Pack your items securely in a box, attach the label, and drop it off at any UPS location. Always get a receipt and keep the tracking number until your account reflects the return. Comcast will notify you once your items are received and processed, usually within a few business days.

Track the Return and Confirm Closure

After you return your equipment, monitor your Xfinity account to confirm that the return was successful. Log into your account or use the Xfinity app to check for updates. If you returned your equipment in person, the return should appear within 48 hours. For mailed returns, allow 5–7 business days for full processing. If the return status doesn’t update or you continue to see charges, contact Xfinity Customer Support and provide your return receipt or tracking number. Keeping that documentation is essential if disputes arise.

Conclusion

Returning your Comcast equipment is simple when you follow the correct method. Whether you drop it off at a Xfinity Store, use a UPS location, or ship it from home, make sure all devices are accounted for, packed securely, and tracked. Always hold onto your return receipt until your account is cleared. Timely returns help you avoid fees and ensure a clean break from your service. By being proactive and organized, you can return your Comcast equipment without hassle or added expense.