How Do I Transfer My Comcast Account to Another Carrier?

Introduction

Mobile carriers are always competing with each other for customers, trying to lure them away with cutting edge technology, low prices, and special promotions. If you have an Xfinity account but want to switch to another mobile carrier instead, you need to contact both your new mobile carrier and Xfinity to get the process completed.

What You'll Need

Do not cancel your Xfinity service until the transfer process is complete! If you do, the transfer process will be halted and you will not be able to recover your old number.

Your phone needs to be unlocked before you can transfer to another carrier. To get your phone unlocked, you have to completely pay it off and wait at least 60 days from its activation. In most cases, your phone will automatically unlock within 48 hours of meeting the requirements without you doing anything. You will receive a notification when it does. If you have an older Android device, Xfinity will email you an unlock code.

Once you get your transfer PIN, you have 24 hours to use it. If you fail to use in within that period, you will have to request another transfer PIN.

If, for some reason, you are not able to send yourself the transfer PIN using either the website or the app, you can go into any Xfinity store and prove your identity to get one in person.

To get a transfer PIN from Xfinity, sign into your Xfinity account.

Xfinity sign in page
This is also called a security PIN and a port out PIN. You will need to have one in order to complete the transfer process.
If you would rather use the Xfinity app to get your transfer PIN, skip to step 10.

Click on the Devices tab.

Select your mobile device.

Click on the Learn More button next to "Transfer this number, cancel this line."

Choose your line.

Send yourself a one-time passcode.

Enter the passcode in the space provided.

Click on Confirm code.

Copy the transfer PIN.

Skip to step 16.

Sign into the Xfinity app.

Tap on the Services tab at the bottom of the page.

Select the Mobile Lines and Data Usage option.

Select your mobile number.

Tap on Transfer Your Number.

Select your number from the drop down menu.

You will be sent a text with the Transfer PIN.

Contact your new mobile service provider and tell them that you want to transfer your Xfinity number.

Have your Xfinity password and transfer PIN on hand when you make this call.

Follow your new service provider's instructions to complete the transfer process.

Once you finish the transfer process, Xfinity will automatically cancel your old account. There is no need to take any steps yourself to do it.

Conclusion

Transferring your Xfinity account is not a very complicated process. You should be able to complete it fairly quickly. However, if something goes wrong, you can always request help from Xfinity's customer service.