How Do I Move My Comcast Service to a New Address?

Introduction

Moving to a new home means updating your address in various places, including with Xfinity by Comcast. It's advisable to do this sooner rather than later. This helps ensure no disruption to your service and that the company can reach you when needed. 

What You'll Need

New address

Move-in date

Go to the Xfinity Website

Visit the Xfinity website.

Locate the Xfinity Search Feature

Find the Xfinity search feature on the homepage. It's at the top of the website, represented by a small icon resembling a magnifying glass.

Open the Search Bar

Click on the magnifying glass icon to open the search feature. A horizontal bar will appear that says "Search Xfinity.com."

Type Your Search Term

Click on the horizontal search bar so the cursor starts blinking. Type "Update service address" and click "Search >" below the line or "Go" on your phone's keyboard.

Read the AI-Generated Response

An AI-generated response will appear after you start your search. Read the response, which offers information about updating your information.

Try the Recommendations

Try the suggestions after reading the AI-generated response. Consider opening another window on your device to follow along easily and take things one step at a time, rather than relying on memory.

Contact Xfinity Customer Support

It's a good idea to contact Xfinity customer support to confirm the change, even if everything seems good in your account. This ensures that the transfer goes smoothly and there won't be any disruption to your service. There are a few steps you'll want to take to prepare before calling.

Make sure you're in a quiet spot with a stable signal and can dedicate several minutes to the call without having to rush through the process. Additionally, have all the relevant information ready. This includes your new address, current address, and the date you want your Xfinity service to take effect at your new place.

Put your phone on speaker so you can converse with the Xfinity representative while also taking notes. Jot down details about the conversation, including their name and the date and time you called. You should also note the date the change will take effect and any other pertinent details, such as if a technician needs to come to your home and what time they'll arrive. This helps keep all your information organized and easy to reference in the future.

Conclusion

It's crucial to make sure your Xfinity service address is updated as soon as possible so you can avoid any disruption to your service. This is particularly important if an Xfinity technician will need to visit your new home, so you can adjust your schedule accordingly. If you have any difficulties along the way or have questions, it's easy to contact an Xfinity representative for assistance.