What should I do if I receive the wrong item?

If a customer receives the wrong item from Columbia Sportswear, there are several steps they can take to resolve the issue efficiently. First, the customer should review the order confirmation received via email to verify the details of the original order, including the item description and size. It is important to ensure that the discrepancy is clear. Next, the customer should check the shipping label on the package to determine whether there was an error in the dispatch process. To rectify the situation, the customer may want to return the incorrect item following the return policy outlined on the Columbia Sportswear website. Most likely, the return process will include obtaining a return authorization and using a provided shipping label for the return shipment. Once the incorrect item is returned, the customer can reorder the correct item from the website. For the most accurate and specific instructions regarding returns and exchanges, visiting the appropriate section on the Columbia Sportswear website can provide detailed guidance and current contact information for further assistance.