What steps should I take if I receive a damaged DVD?

If you receive a damaged DVD from Columbia House, there are several steps you can take to address the issue. First, you should take a moment to review the packaging and the DVD itself to document any visible damage. This information may be helpful later. Next, check any correspondence or information provided with your order for details on their return or exchange policy. Generally, Columbia House allows customers to return defective or damaged items, so it is advisable to follow their specific procedures for reporting the issue. You may find instructions on how to initiate a return or request a replacement on their current web page. This often includes filling out an online form or providing specific details about the damaged DVD. Ensure to include your order number and any relevant information to expedite the process. Once you have submitted the necessary information, Columbia House should guide you through the next steps. Remember to retain any correspondence related to the issue until it is fully resolved.