What is your return policy?

Colonial Candle typically has a return policy that allows customers to return products within a specific timeframe if they are not satisfied with their purchase. Generally, items must be returned in their original condition, unopened, and with all packaging intact. This policy is designed to ensure that customers are pleased with their purchases and that products can be resold if they are returned in acceptable condition. It is important to note that certain items, such as personalized or specially customized products, may not be eligible for return, reflecting common practices in many retail settings. Additionally, customers should be aware that shipping charges may not be refundable if the return is not due to a manufacturer error or defect. To initiate a return, customers are usually required to provide proof of purchase, such as a receipt or order confirmation, which facilitates the return process. For the most accurate and specific details regarding the return policy, including any special instructions that might apply or changes that could occur, it is advisable to refer to the current policy outlined on the Colonial Candle website or the specific web page dedicated to returns. This will provide the most comprehensive and updated information to ensure a smooth return experience.