What is your return policy?

CJ Pony Parts has a structured return policy that aims to make the process as smooth as possible for customers. Generally, the policy allows for returns of most items within a specific time frame, usually thirty days, from the date of purchase. Items must be in their original condition, unused, and in the original packaging to be eligible for a full refund. Some items, such as electrical components, special orders, or clearance items, may have different return conditions or may not be eligible for return at all. To initiate a return, customers are typically required to obtain a Return Merchandise Authorization, often referred to as an RMA. This authorization must be included with the returned item to ensure proper processing. Additionally, customers usually are responsible for any shipping costs associated with the return unless the return is due to an error on CJ Pony Parts’ part or a defective product. It is important for customers to keep their original packaging and any accompanying documentation as this can help expedite the return process. Once the returned item is received and inspected, a refund is usually processed back to the original payment method. For specific details and any potential updates to the return policy, customers are encouraged to visit the current web page of CJ Pony Parts, where they can find further information and investigate any unique circumstances that may apply to their returns.