What should I do if I can’t join a scheduled meeting?

Asked 4 months ago
If a user is unable to join a scheduled meeting on Cisco Webex, there are several steps they can take to troubleshoot the issue. First, it is important to verify that the meeting invitation has the correct date and time, as well as the accurate meeting link or access code. If there are issues with the link, refreshing the browser or checking for any typos may help. Additionally, users should ensure that their device meets the necessary system requirements for Webex and that they have a stable internet connection. It may also be helpful to restart the device or application, as this can resolve some technical glitches. If the problem persists, the user can try joining via a different device or browser. For users who are experiencing persistent connection issues, checking the Cisco Webex website for status updates is advisable, as there could be ongoing maintenance or outages. Finally, for further assistance, users can refer to the resources available on the current Webex web page.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 9, 2025

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