What is the policy for refunds or exchanges on tickets?

Cinemark Holdings has specific policies regarding refunds and exchanges for tickets, which can vary depending on factors such as the type of ticket purchased and the circumstances surrounding the request. Generally, tickets for movies at Cinemark are non-refundable, which means that once a ticket has been purchased, it cannot typically be returned for a refund. However, there may be circumstances under which exchanges are permitted, particularly if a customer wishes to change the time or date of the movie they plan to attend. Most often, these exchanges must be completed before the originally scheduled showtime. In the case of special events or premium formats, such as Cinemark XD, it is advisable to check specific terms related to those tickets as they may differ. Furthermore, if there are unforeseen circumstances that impact the showing of a film, Cinemark may provide additional options for customers, but these would generally be handled on a case-by-case basis. For the most current policy details, including any exceptions and specific procedures for exchanges, it is best to look on the official Cinemark website or consult their customer service section.