What should I do if I receive the wrong item?

If you receive the wrong item from Christopher & Banks, the recommended course of action is to first check the packing slip or confirmation email that accompanied your order. This may provide insight into what you were supposed to receive versus what you actually received. It is important to ensure that you have the correct order details to facilitate the resolution process. Next, it may be helpful to visit the official Christopher & Banks website to find information regarding their return or exchange policy. Most retailers, including Christopher & Banks, provide instructions for returning items that were sent erroneously. Look for a dedicated customer service section on the website, as this typically contains useful information related to returns, exchanges, and contact details for any additional inquiries. If you have access to a customer service number or email, that is a good way to communicate your issue. Document any relevant information, including order numbers and photographs of the received item, which may be helpful during the return process. By following these steps, you can ensure a smoother resolution to the mix-up.