What should I do if my points do not appear after a stay?

If a member discovers that their Choice Privileges points do not appear in their account after a stay, there are several steps they can take to resolve the issue. First, it is important to ensure that the stay was eligible for earning points. Members should carefully review the terms and conditions of the Choice Privileges Program to ascertain if the specific rate or promotion applied to their stay qualifies for point accumulation. One common reason for the delay in points posting can be the time it takes for the system to update. Typically, it may take a few days after the completion of a stay for the points to reflect in the member's account. Patience is advisable, but if it has been more than the expected timeframe, the member should consider gathering their stay details. This includes the reservation confirmation number, dates of the stay, and the name of the hotel. The next step is to visit the official Choice Privileges web page, where members can find information about how to report missing points. There may be an option to submit a request or form specifically for this purpose. While Choice Privileges does not have a direct contact process recommended here, looking for the customer service section on the official website can provide insight into their support options. Lastly, it is a good idea for members to regularly check their account to keep track of their points and ensure they are being credited correctly after each stay. Keeping good records will be beneficial if they need to follow up on missing points.