What are the policies regarding damaged or defective items?

Asked 4 months ago
Children's Place generally has policies in place to address damaged or defective items. If a customer receives an item that is defective or damaged, they typically have the option to return or exchange the item for a replacement or a refund. This applies to items that may have significant flaws, such as manufacturing defects or damages that occurred before the item was received. To process a return or exchange, customers are encouraged to follow the specific guidelines outlined on the current website, which often includes instructions on initiating the return process. In most cases, a customer may need to have a receipt or proof of purchase handy, as this can expedite the process and ensure a smooth return or exchange experience. There may also be a time frame within which customers must initiate a return for defective items, and it is essential to be aware of this time limit. For more detailed information regarding the specific policies and procedures, including any potential exceptions, customers may want to visit the Children's Place website, where up-to-date policies are regularly posted.
Christian Allen is the editor / author responsible for this content.
Answered Aug 11, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Need to call Children's Place?

If you need to call Children's Place customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Children's Place

Children's Place

Find a list of many popular Children's Place questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Children's PlaceChildren's Place Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!