What Do I Do If My Chase Card Was Lost or Stolen?

In a nutshell: If your Chase card is lost or stolen, contact Chase immediately to report it. You are not liable for charges after reporting it. Call Chase to report the lost or stolen card, separate numbers for debit and credit

Introduction

Did you lose it, or has your Chase card been stolen? Act quickly and contact Chase to report the stolen or lost card. Don't worry, after reporting a lost card, you're not legally responsible for any charges made after you report it. So, make sure you contact them immediately. Read this article to learn how to contact Chase Bank regarding your lost or stolen card.

Call Chase Bank

If your card is lost or stolen, the first thing you need to do is call Chase Bank and report the lost or stolen card. Use the numbers provided in the photo for your specific card. You need to call separate numbers for your debit and credit cards.

It's important to call Chase directly and ensure you speak to a representative who can help you close your account to avoid unauthorized payments.

Don't worry, a lost credit card doesn't affect your credit score. However, note that it doesn't zero out what you owe to that specific card. You have to pay the credit card balance even if the card is no longer active. If you're concerned about identity theft, consider contacting any of the credit bureaus to place a freeze on your credit. No need to call all three, as others are notified automatically. It's also best practice to check your credit report and watch out for any unauthorized activity when your card is stolen.

What Do I Do If My Chase Card Was Lost or Stolen? (Step 1)

Get in Touch With Customer Service

Use this link: https://www.chase.com/digital/customer-service.html

Feel free to also use the customer service tool to dispute a charge, report fraud, and request a replacement card. Just follow the on-screen instructions.

What Do I Do If My Chase Card Was Lost or Stolen? (Step 2)

Get a Card Replacement Via the App

You can get a card replacement using the Chase mobile app or via the website.

Use the steps provided in the photo and wait 3-5 business days for the replacement card. Chase may not be able to expedite the replacement process as it takes time to print the card and ship it to you.

If you have recurring payments with your old card, ensure you update the new merchant with your new credit card number as soon as you get the replacement card. When you get your credit card statement, check for any unauthorized charges and report them directly to the bank.

What Do I Do If My Chase Card Was Lost or Stolen? (Step 3)

Get a Card Replacement Via the Website

You can also request a card replacement on the website. Check the photo for the steps provided. Make sure to confirm the request for a new replacement card.

A customer representative can also help you get a replacement card after reporting your lost or stolen card. Over the phone, they will ask you to verify your identity and account to ensure you're the card owner. They may also read through charges made to your account to ensure you're the one who paid for it. Never report legitimate charges as unauthorized, or you'll violate the terms of your agreement.

The process is the same — you have to wait up to five business days for your Chase credit or debit card.

What Do I Do If My Chase Card Was Lost or Stolen? (Step 4)

Conclusion

It's crucial to keep credit card information secure. Once you get the replacement card, sign it and never write the credit card number. Use the card only with stores or merchants you trust.

If you suddenly find your lost card, contact Chase and let them know you found the credit or debit card. You may be asked to dispose of it as it's no longer active.

Are you still having issues with your Chase debit or credit card? Don't hesitate to get in touch with Chase Customer Support.

Why does GetHuman Write How-to Guides for Chase Problems?

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