How Do I Report Fraud or a Fraudulent Charge to Chase?
In a nutshell: Discovering fraudulent charges on your credit card can be unsettling, but acting swiftly is crucial. To protect your account, visit the Chase website and locate the menu by clicking on the three horizontal lines. Search
Introduction
Discovering a fraudulent charge on your credit card can be alarming and leave you feeling violated. Acting quickly is crucial. Fortunately, there are steps you can take to protect your account and resolve the issue.
What You'll Need
List of fraudulent charges
List of your recent transactions
Go to the Chase Website
Visit the Chase website.
Locate the Menu
Find the three horizontal lines that represent the menu. They're on the upper left corner of the homepage.
Expand the Menu
Click on the three horizontal lines to expand the menu.
Find the Search Option
Locate "Search" at the top of the menu. It has a magnifying glass icon to its left.
Click on "Search"
Click on "Search," which will take you to another page with a full search bar.
Enter Your Search Term
Click on the search bar and type in "Report credit card fraud." Press return on your phone to start your search.
Find the Relevant Link
Scroll through the search results to find the link pertaining to your problem. It should be toward the top of the list and say, "How to identify and report credit card fraud."
Click on the Link
Click on the "How to identify and report credit card fraud" link, which will take you to another page of the same name.
Read the Information
Scroll down on the page and read the article in its entirety. It offers details into the differences between identity theft and credit card fraud, the types of credit card fraud, and how to prevent a repeat problem in the future.
The entire article is important, but pay extra close attention to the section titled "How to report credit card fraud." It offers valuable insight on contacting the card issuer, credit bureaus, and authorities.
Contact Chase Customer Support
It's easy to feel overwhelmed in such a challenging and frustrating situation, but take things step by step, starting with calling Chase. It's important to contact Chase customer support immediately to inform them of the credit card fraud. Have a list available of the fraudulent transactions and corresponding amounts.
Make sure you also have a list of your recent transactions. The representative will likely ask you for them as a way to verify your identity and confirm that they, too, were not fraudulent charges.
Give yourself plenty of time to complete the call without being uninterrupted in case it takes longer than you anticipate.
Conclusion
Call Chase customer support as soon as you discover the fraudulent charges. There's typically a window of time in which you can report the unauthorized transactions. Reporting them right away ensures that you and Chase can come to a resolution as quickly as possible within the designated timeframe. They will likely also need to send you a new card.
Further questions?
Solutions to similar problems
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