How Do I Cancel My Service with CenturyLink?

Introduction

Are you planning to cancel your service with CenturyLink? If so, you must return the leased modem within 30 days to avoid additional charges. The equipment charge for a modem not returned on time is approximately $200, and this can change. If you have DISH or DIRECTV, you also need to contact them directly regarding cancellation. Subscribers who paid a deposit when setting up their CenturyLink service will need to wait for the closing bill, where the deposit is applied. If you're permanently canceling your service, this guide will show you how.

Sign In To Your Account

Enter the associated username and password. If you can't remember your CenturyLink password, tap Forgot Password and follow the instructions to reset it. Don't forget to also enter the characters you see on the box below before clicking Sign In.

Click Cancel Service

You can see the Cancel Service button at the bottom of your homepage. However, note that not all customers are eligible to cancel a service. If you don't see the cancel service option in your account, it means you're unable to cancel a service online. You need to chat with customer support to know whether you're eligible to cancel your service with CenturyLink.

Tap the Chat Button on the Homepage

Just enter 'Cancel a Service' and select I Need Additional Assistance. Make sure you have the account information ready or are logged in to your account. When not logged in, prepare your account number, email address and telephone number. After the chat, you will get feedback on whether you can cancel the service or not.

Feel free to also chat with CenturyLink agents via their social media platforms on Facebook and Twitter.

CenturyLink service cancellation can take up to 2 billing cycles due to the timing of charges. You may receive three final bills: an initial final bill; a revised final bill, which can include charges from DIRECTV or from unleased equipment that's unreturned within 30 days; and a second revised final bill, especially when there are delays. If you want to speed up the cancellation process, it's best to pay all outstanding charges and return the equipment ASAP.

As mentioned, deposits and credits are applied to your CenturyLink final bill. However, if all outstanding balances are paid before the due date, credits and deposits are sent to the subscriber by check. Expect to receive the check within 30-45 days after a successful closing of your account.

Note that AutoPay enrollment stays active for all outstanding bills. However, you also have the option to cancel AutoPay and settle your outstanding bills using another payment method.

If you need additional support, visit CenturyLink's Support page at https://www.centurylink.com/home/help.html for more topics about your CenturyLink Service.

Conclusion

When you're canceling because your CenturyLink bill has skyrocketed, consider asking for better rates. You may be able to take advantage of a promotion if you're a long-time CenturyLink customer. Subscribers who wish to move also don't need to cancel their current service, as they can just transfer it to their new address. You can even put a vacation hold on your account if you're going away for a while, or contact the technical support team if you're canceling due to service issues. If you're still experiencing problems, use the steps above or contact Customer Support for further assistance.