What happens if I send in a device and it does not meet the quoted condition?

Asked 2 years ago
When a device is sent to Cash My Fone and it does not meet the quoted condition, they typically evaluate the device upon receipt. If the assessment reveals that the device is in worse condition than initially described, Cash My Fone may adjust the offer accordingly. They often provide a revised offer based on their assessment of the actual condition of the device. If the revised offer is lower than the initial quote, they usually provide the customer with the option to accept the new offer or to have the device returned. In the case where a customer chooses not to accept the lower offer, the device would generally be sent back at no additional charge. It is a good practice for customers to accurately describe the condition of their devices when submitting their information, as this can prevent misunderstandings and ensure a smoother transaction process. For specific details or to understand the exact steps involved, it may be beneficial to consult the current web page for more information on their policies.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 29, 2025

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