How does the 7-day return policy work?

Carvana offers a seven-day return policy that allows customers to return their purchased vehicles if they are not completely satisfied. This policy is designed to provide peace of mind and flexibility during the car buying process. After picking up or receiving a vehicle, customers have a full week, starting from the date of delivery or pickup, to evaluate the car and decide whether it meets their expectations. During this seven-day period, customers can assess various aspects of the vehicle, including its performance, comfort, and suitability for their needs. Should a customer choose to return the vehicle, they need to ensure that it remains within a certain mileage limit, generally allowing for normal usage. While the exact terms of the return may vary, it is typically advised that the vehicle should be in the same condition as it was at the time of purchase. Upon returning the vehicle, customers often receive a refund of the purchase price, though any additional fees may not be refundable. Carvana aims to make the return process as smooth as possible, and customers can refer to the specific return details outlined on the Carvana website for additional information on any requirements or procedures they need to follow. This policy reflects Carvana's commitment to customer satisfaction and offers a convenient way for buyers to ensure that they have made the right decision in their vehicle purchase.