What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product from Carrotink.com, the first step is to review the return and exchange policy that is provided on their website. Typically, most companies, including Carrotink.com, have specific guidelines in place for handling products that arrive in less than satisfactory condition. It is important to inspect the product as soon as it arrives to assess any potential damage. Most often, you will need to document the issue by taking clear photographs of the defect or damage. This will serve as proof for your case. If the product is a cartridge or an ink supply, it is advisable to keep it in its original packaging until you have confirmed the next steps. Next, you will likely need to reach out to the customer service team as outlined in the return policy section of the website. It is usually beneficial to provide them with the details of your order, including the order number, as well as the photographs you took. The customer service representatives will be able to guide you through the process, whether that involves exchanging the product for a new one or receiving a refund. Be mindful to act promptly, as there may be a limited timeframe in which you can report defects or damages. Keep a copy of all communication for your records. For specific instructions, it is a good idea to refer to the current web page for contact information and additional details related to the return process.