Can I return my phone if I change my mind?

Asked 3 months ago
Carphone Warehouse does offer a returns policy for customers who change their minds, but it is essential to be aware of the specific terms and conditions that apply. Typically, customers are allowed to return a device within a set number of days from the date of purchase, provided that the phone is in its original condition and packaging. This generally includes returning all accessories, manuals, and any free gifts that came with the purchase. There may be certain exceptions, such as if the device has been used or if it is opened and cannot be resold as new. Additionally, the exact return window can vary depending on the type of product, whether it is purchased in-store or online, and any promotional offers at the time of purchase. It is advisable to check the current Carphone Warehouse website for detailed information on their returns policy and any specific procedures to follow for returns. This will ensure that you have the most accurate and up-to-date information regarding your situation.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 21, 2025

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