What is your policy regarding damaged or defective products?

Carolwrightgifts.com has a policy in place to address situations involving damaged or defective products. If a customer receives an item that is damaged or found to be defective upon arrival, they typically encourage the customer to take action as soon as possible. Most often, customers are advised to review the specific return and replacement guidelines detailed on the website. In general, returns and exchanges may be accepted within a certain time frame after receiving the product. Customers are usually required to reach out regarding their concerns, and they may need to provide documentation or evidence of the damage or defect, such as photos. It is also common for customers to be asked to package the item securely when sending it back for a return or to prepare for an exchange. To ensure a smooth process, customers should have their order number and any relevant details about the product at hand when addressing these issues. It is vital for customers to refer to the most current information on the Carolwrightgifts.com website, as policies can vary or change. The website will typically provide comprehensive details regarding the proper procedures for returning damaged or defective items, along with any necessary contact information for customer support.