What should I do if I receive a damaged item?

If you receive a damaged item from Carolina Rustica, it is important to address the situation promptly to ensure a satisfactory resolution. First, it is advisable to inspect the item thoroughly upon delivery. Take clear photographs of any damage to provide evidence, as these images can be useful when explaining the situation. Next, refer to the specific return or damage policy provided by Carolina Rustica on their website. This policy will outline the necessary steps you should take to report the damage. Generally, customers are encouraged to contact the customer service team to document the issue and initiate a claim. Make sure to have your order number, product details, and any photos of the damage ready when you reach out. In many cases, Carolina Rustica will offer options for returning the damaged item or exchanging it for a replacement, depending on the severity of the damage. It is also a good idea to review the shipping and handling processes, as understanding how the item was packaged can clarify whether it was a shipping issue or a manufacturing defect. Lastly, if you require specific contact information or details on how to proceed, visiting the Carolina Rustica website is suggested. They typically provide relevant resources and guidance for customers facing such issues. Handling your concern in a timely manner will ensure that you receive a resolution that meets your expectations.