What are the rights of passengers in Canada when traveling by train or bus?

Passengers in Canada have specific rights when traveling by train or bus, which are designed to ensure a safe and comfortable journey. The Canadian Transportation Agency oversees the application of these rights, focusing on ensuring that transportation services are fair and accessible to all passengers. When traveling by train, passengers have the right to information regarding their service. This includes details about schedules, fares, and policies related to cancellations, delays, or disruptions. In situations where delays occur, rail operators are generally required to keep passengers informed and provide them with assistance as necessary. Passengers also have rights related to accessibility. Carriers are required to accommodate individuals with disabilities and provide necessary support, such as assistance with boarding and disembarking, ensuring that all areas of the train are accessible, and offering specialized information as needed. For bus travel, similar rights apply. Passengers are entitled to be informed about service changes, delays, and cancellations. Just as with train services, bus operators must provide assistance to individuals with disabilities, ensuring they can travel comfortably and safely. In the event of service failures or if a passenger feels their rights have been violated, they may seek resolution through the appropriate channels. This includes the possibility of complaints regarding service standards. Passengers should be aware that different carriers might have their policies, which should be consulted prior to traveling. For those seeking specific information on their rights or the procedures for lodging a complaint, it is advisable to consult the relevant sections of the official website of the Canadian Transportation Agency. There, passengers can find comprehensive resources and contact information for further assistance.