What should I do if I receive the wrong order?

If you receive the wrong order from Caffe Nero, it is recommended to first ensure you have all the details of your order, including any receipts or order confirmations. Mistakes can sometimes happen, especially during busy periods. It is important to bring any discrepancies to the attention of the staff at the location where the order was placed. Communicating with the barista or manager present can help clarify the situation. They are generally very understanding and are trained to handle such issues. They may offer to correct the order right away, prepare a fresh item, or provide a refund if that is preferable. If the matter cannot be resolved on-site, customers might consider looking on the Caffe Nero website for further guidance on order-related issues or customer service protocols. Awareness of current policies can assist in figuring out the best approach to address the situation effectively.