What should I do if I receive a damaged product?

If a customer receives a damaged product from Buyhappier.com, it is important to take specific steps to address the issue effectively. First, carefully examine the product and packaging to document the damage. Taking clear photographs can be helpful, as these may be requested later. Next, locate the order confirmation email or receipt that contains the relevant details about the purchase, including the order number, product description, and purchase date. Once you have gathered this information, it is advisable to visit the Buyhappier.com website. Look for the section that outlines their return or exchange policy, which often provides guidance on how to report damaged items. The site will usually include specific instructions for initiating a return or replacement process. If available, there may also be a customer service contact section that can provide further assistance. Ensure to communicate the situation promptly to facilitate a resolution, whether that involves receiving a replacement or a refund for your damaged product.