What should I do if BullGuard is not detecting a threat?

Asked 5 months ago
If BullGuard is not detecting a threat, there are several steps that can be taken to troubleshoot and potentially resolve the issue. First, ensure that the antivirus definitions and software are up to date. This is crucial, as the latest updates often include new virus definitions that permit the software to identify and eliminate emerging threats. Users can typically check for updates within the BullGuard interface. Next, consider initiating a full system scan to thoroughly examine all files and programs on the device. Sometimes, quicker scans may miss certain threats. If the scan does not yield results, it may be beneficial to run a specialized malware removal tool to capture threats that BullGuard might not recognize. Additionally, reviewing the settings in the BullGuard application is wise. Ensure that all protective features, such as real-time scanning, are enabled. Users might also want to check if the suspicious file or behavior has been incorrectly flagged as safe or ignored. For further help and more specific tasks, they can refer to the support section on the BullGuard website, which often contains troubleshooting guides and additional resources.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 10, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact BullGuard?

If you need to talk to BullGuard customer service, now that you have the answers that you needed, click the button below.
Contact BullGuard

BullGuard

Find a list of many popular BullGuard questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
BullGuard Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!